Our people are our most important asset, without whom we wouldn’t be able to do what we do and deliver some of the best hospitality experiences in the country.

We’re proud to hold our values so close to our hearts, from the owners, to chefs, kitchen hands and service staff – everyone in our team plays a crucial role in making our customer service seamless, engaging and genuinely enjoyable. The management team understands the importance of building positive relationships within our team and nurturing their personal and professional growth, and how that contributes to their job satisfaction, team culture, performance, and service experience for our valued customers.

James Ace & Bert Haines from Future Hospitality Group


The Head Honchos

James Ace brings an impressive hospitality resume to the mix with high-level management experience coming from both NZ and Australia. James thrives on the push for excellence and exemplifies what passion for the industry can achieve.

Bert Haines is a natural leader who loves all aspects of teamwork and understands the pivotal importance this holds in our venues. His passion lies in team development and ensuring that every person that commits to joining Future Hospitality Group leaves better than when they started. No matter the length of service. 


Site Manager


Born and bred Kiwi with an intrepid thirst for travel and great cocktails! If you can’t find her up the mountain snowboarding, she is most likely at Margo’s ensuring everyone get’s their Mexican culinary fix. 


Site Manager

Queenstown Ice Bar

Originally from England, Lois moved to New Zealand in 2019, seeking adventure and new experiences. With a passion for making people smile, Lois brings a unique blend of humour, energy and friendliness to the ice bar.


Site Manager

Little Blackwood

Hailing from Canada, Stef arrived just as the pandemic did and has loved Queenstown ever since! Her passion for delivering exceptional service and epic drinks shines through every day at Little Blackwood.


Site Manager

Minus 5° ICE BAR

The life of the party from Chile. With a business degree in his back pocket and a mischievous twinkle in his eye, Emi’s positive energy and infectious personality is guaranteed to brighten up any room he walks into. 


El Jefe – Executive Chef

Margo’s & Odd Saint

With almost 20 years experience in the kitchen, Matt learned Mexican cooking from the best. From growing up with strong Latin American roots in Indianapolis before heading to culinary school in Chicago, and cooking widely in Mexico.


Site Manager

Little Mez

Stu came to Queenstown in 2019 for a snowboarding season and never left. After working in bars around the world he settled in at Little Blackwood, Margo’s and now Little Mez, where he shares his passion of and all things tequila and Mezcal. His favourite drink is a Mezcal Tommy’s. 

Interested in Joining the Future Team?

Are you an A-team player and think you have what it takes to join an award-winning hospitality group? Great people skills, a passion for the industry, professionalism, and unbeatable banter are the only prerequisites. Check out our latest vacancies via the link below.